Refunds & Returns Policy

You may request cancellation before your order is handed to the carrier. If an order is successfully cancelled before shipment, we refund the full amount paid, including shipping. Once an order has shipped, it cannot be cancelled; the remedies below still apply.

We do not offer returns, refunds, or exchanges after shipment for change of mind, selecting the wrong product, or unused inventory, because product integrity and storage conditions cannot be verified after delivery. This does not limit the remedies below for damaged, incorrect, missing, or materially nonconforming products.

An "incorrect item" means we shipped something different from your confirmed order.

• Damaged products, incorrect products, missing items, or apparent product-quality or specification concerns: report within 14 calendar days after delivery.
• Package marked delivered but not received: contact us within 14 calendar days of the carrier's recorded delivery date.
• Package not delivered: contact us promptly and within 14 calendar days after the latest estimated delivery date. If no delivery estimate was provided, contact us as soon as you believe the shipment is overdue.

A claim reported within the applicable window remains open while we investigate; it does not need to be resolved within those 14 days.

Email ogpeptidescompany@gmail.comwith your order number, a description of the issue, and relevant photographs of the received items, batch label, packaging, shipping label, and packing slip where available. We review these alongside our fulfillment records. Photographs are not required for items that never arrived; we may ask for other reasonable supporting information.

Please keep the packaging and affected products, and do not return anything without instructions from us.

Verified fulfillment errors or product problems (damaged, incorrect, missing, or materially nonconforming items) qualify for a replacement at our expense or a refund for the affected items, including applicable tax. If the entire order is affected and refunded, we also refund the original shipping charge. For a partially affected order, we refund the affected items and applicable tax; original shipping is not automatically refunded.

If we require a return for a verified problem, we provide an appropriate prepaid return method and suitable instructions. We will not ask you to mail broken glass or potentially unsafe material without suitable instructions. Returned products are not resold.

We investigate missing shipments with the carrier. A delivery scan does not automatically mean a claim is denied. Confirmed carrier loss qualifies for replacement or refund. A carrier delay alone does not establish that a package is lost.

If we cannot ship within our stated processing timeframe, we will notify you with a revised shipping estimate and offer the option to accept the delay or cancel for a full refund. This right is separate from, and not limited by, the 14-day reporting window. See theShipping Policy.

Approved refunds are returned to the original payment method. Posting times vary by bank or card issuer.

Nothing in this policy limits any rights you have under applicable law.